Table of Contents

Shopper

Q. Can I purchase everything from Amazon?

Q. Is it necessary to agree with the “Third party shipping agreement” on the wish list?

Q. Why can’t I get the Amazon wish list link from my smartphone?

Q. Why am I getting an error message when creating an offer?

Q. Why does my offer keep getting canceled?Q. Can I change the discount rate and/or shipping fee after I created an offer?

Q. Can I change the setting of my wish list after I created an offer?

Q. Why does my offer suddenly have the status of “Complete Payment”(Waiting for Deposit)?

Q. How do I find out the item’s expected arrival date?Q. My item is taking too long to deliver. What should I do?

Q. How do I return an item?

Q. Why do I get no response when I click on “Confirm Received”(Delivery Confirmation)?

Q. How do I easily register the URL of my wish list?

Buyer

Q. What are the benefits of being a Buyer?

Q. When does the Buyer receive payment?

Q. Is there an upper limit of the number of offers that can proceed at the same time?

Q. What should I do if the Shopper’s address (Address registered for gift) is not displayed on the Amazon purchase screen?Q. Can I cancel after I made a purchase and added an Order ID on Avacus?Q. Is it necessary to add a Tracking ID? Q. What should I do if the Shopper hasn’t confirmed that the item has been received?

Transactions in general

Q. Is there any transaction fee?

Q. What is the “In Escrow” status on the wallet screen?

Q. When I make an offer, in which stage will the funds be restricted?

Q. When does the currency rate get decided for trading?

Q. What do I do if I receive the “404” error?

Q. I chose a wrong rating. Can I change it?Q. What is the trading score?

Q. What is the user level?

Other

Q. What is the proper pronunciation for “Avacus” and “VACUS”?

Q. When did the Avacus service start?

Q. Why can I shop with a discount using Avacus?

Q. What type of information is necessary for registration?

Q. Can I change my email address and/or username?

Q. I haven’t received the authentication email from the registration. What do I do?

Q. Why is my withdrawal/deposit taking so long?

Q. Where can I get Bitcoin?Q. Does Avacus have a Mobile App?

Q. I lost my smartphone and can not complete the 2-step verification. What should I do?

 Q. What is the vested balance?

Q. Does Avacus have a community?

Q. How can I delete my account on Avacus?

About VACUS

Q. What is VACUS?








Shopper

Q. Can I purchase everything from Amazon?

Due to Amazon’s wish list specifications, some items are not available for gift purchase.

It has been confirmed that the following items can not be used to create an offer on Avacus:

・All digital content

・Subscriptions

・Prime-Exclusive items

・Used items from Marketplace

・Amazon Fresh/ Prime Pantry items

・Pre-ordered items (except backordered items)

Q. Is it necessary to agree with the “Third party shipping agreement” on the wish list?

For items that are sent from Amazon, it is unnecessary to agree with “Third party shipping agreement” but for any other items (shipped directly from the seller) it is necessary to agree.


※If you create an offer which will ship directly from the seller without agreeing to “Third party shipping agreement”, Buyer will not be able to complete the purchase.

※By checking the agreement box, you agree to let “Amazon share your wish list shipping address with third-party merchants to ship purchases from this wish list”.

※When you agree with this, your information may not become anonymous due to Amazon’s system specifications.



Q. Why can’t I get the Amazon wish list link from my smartphone?

When you are using your smartphone, open the specific wish list page and copy the URL from the address bar of that page and paste it on Avacus.



Q. Why am I getting an error message when creating an offer?

■Error message, “your_items_cant_puchase_on_avacus”

It may be either a failure to receive item information temporarily, or it may contain items that are not available to trade on Avacus.

Please try the following method:

①Retry creating an offer several times

②Create a new wish list

③Try changing the items

④Wait for some time and retry


※When creating a new wish list, it is necessary to edit the wish list setting such as “Privacy” and “Shipping address” again.

※If you are able to create an offer by changing the item, most likely that item isn't available to trade on Avacus.



■Error message, ”error.has_ already_been_taken”

The same wish list is used for the trade currently in progress.

To avoid duplicate orders, you can not create more than one offer at the same time from one wish list.

Please create another new wish list or use the same wish list after completing the current trade.


■Error message, “error.exceeded_offer_limit”

You have exceeded the maximum number of offers that can proceed at the same time.Please create an offer again after completing the ongoing trade.


※The maximum number of offers you can create and trade at the same time is 5, and as the user level goes up the maximum number will increase up to 30.

Click here for [About user level]


Q. Why does my offer keep getting canceled?

The following reasons may apply

①You haven’t set a shipping address

②You have not checked “Third party shipping agreement” box ※if the item is being shipped from the marketplace seller.

③You haven’t entered the ”Include Transfer Fee”(Additional Shipping Fee) in the offer for the item.

④After you have created an offer, the item went out of stock on Amazon.

⑤After you have registered the item in the offer list, the price of the item has changed on Amazon.

⑥For some other reason the item is not available for gift setting.


※Please note that if your offer gets canceled three times by the same issue, your offer will be withdrawn.

Q. Can I change the discount rate and/or shipping fee after I created an offer?

You may change the discount rate and shipping fee after creating an offer

①Click on “Order List”

②Select the offer that you need to change, click “Update Offer”

③Change the discount rate and/or shipping fee and click “Update Offer”



Q. Can I change the setting of my wish list after I created an offer?

The following things will happen when changing the information on the wish list during the status of “Wait for Buyer” or “Buyer Purchasing” after submitting the offer

①Changes to the item information such as “Item, Quantity, Color, Size, Price, etc.” will not be reflected in the offer.※If you want to change the item information after you have submitted an offer, cancel the offer first, make changes to the wish list, and then create an offer again.

②Changes to the settings such as “List name”, “Recipient”, and “Shipping address” will be reflected in the offer.※If you want to change the shipping address or recipient name after you have submitting an offer without canceling the offer, you can change the list setting without canceling the offer.


※Although you can make some changes while the offer is active, it is recommended to cancel the offer first to make changes to the list and then create an offer again to avoid Buyer’s misplacement.



Q. Why does my offer suddenly have the status of “Complete Payment”(Waiting for Deposit)?

The currency rate is changing constantly.

For each trade, the rate gets fixed and the funds will be restricted “when Buyer accepts an offer”.

Therefore, even when the deposit (available balance) is sufficient at the time of submitting an offer,

 while in the “Wait for Buyer” status your deposit may become insufficient due to reasons like,

“the available balance has decreased due to other offers in progress” and/or “because the currency rate changed, available balance became insufficient when converting funds in Yen”.

Also, even if the deposit is insufficient, the offer will not automatically be withdrawn,

but when the Buyer clicks “Receive Offer”(Accept Offer) for the particular offer, then it will change the status to “Complete Payment” and the offer will be withdrawn.


 ※When situations like these happen, Buyer is not considered as accepting this offer.When you receive the “Complete Payment” status, the offer will be validated again by clicking “Activate” on the transaction screen after depositing sufficient funds.

※Avacus confirms Shopper’s available balance two times.

①When creating an offer

②When Buyer accepts an offer




Q. How do I find out the item’s expected arrival date?

When Buyer has added “Tracking ID”, it will be displayed with “Shipping Company” under the “Order ID” on the right side of the transaction screen, please use that information to contact the designated shipping company. If the “Tracking ID” is not displayed, please contact Buyer.


※For Buyer, please add “Tracking ID” as soon as that information becomes available by selecting “Add information” on transaction screen to notify Shopper.



Q. My item is taking too long to deliver. What should I do?

Please contact Buyer first and check the order status, delivery situation and expected arrival date. If the delay is caused by Amazon or the shipping company’s trouble, please inquire Buyer, who is an actual purchaser to contact Amazon.

If you can not contact the Buyer by any chance, please contact Avacus support from the “Request for Arbitration" button on the right side of the screen.

After transitioning to “ARBITRATION MODE”, Avacus support will contact Buyer, and if there is no response, then the support side will forcibly cancel the offer.


※After transitioning to “ARBITRATION MODE”, if the Buyer does not respond to contacts from Avacus support over a long period of time (usually one week), it may be necessary to complete the trade with forced payment or cancellation of offers.


Q. How do I return an item?

Please contact Amazon customer service first to find out if item is returnable.

If you receive any suggestions from Amazon in regards to:

・Possibility of Return, Refund and Exchange・Method of Return, Refund and Exchange

Please contact Buyer or Avacus support accordingly.


Q.Why do I get no response when I click on “Confirm received”(Delivery Confirmation)?

Depending on the congestion status, clicking “Confirm Received” may result in a slow response or an error may be displayed. Please try several times after a while.



Q. How do I easily register the URL of my wish list?

Up to three wish lists used most recently are displayed on the Avacus “SHOP” page.

When shopping for the second time or later, add items to the wish list that you used last time in Amazon, click on “Create Offer” next to that list in Avacus. This makes it possible to create an offer without pasting the URL.





Buyer

Q. What are the benefits of being a Buyer?

At first, it may seem that Buyer is getting a bad deal and losing money.

But Buyer actually has the benefit of accepting the offer and even paying for the discount.

Due to various benefits such as convenience of procedures to get cryptocurrency, various payment methods,

and voting rights of AvacusVote, trades are established daily.For details, please refer to [1-5 Buyer’s benefits]




Q. When does the Buyer receive payment?

When Shopper clicks “Confirm Received”, the trading cryptocurrency of the price will be paid to Buyer’s wallet.





Q. Is there an upper limit of the number of offers that can proceed at the same time?

Buyer has no upper limit on the number of offers that can proceed at the same time. You can accept any number of trades at the same time.


※However, you can not receive any other offers until you purchase items you accepted or cancel offer. (You can not receive the next offer while ongoing trade’s status is “Buyer Purchasing”

※Shopper has an upper limit on the number of offers that can proceed at the same time.



Q. What should I do if the Shopper’s address (Address registered for gift) is not displayed on the Amazon purchase screen?

There is a possibility that Shopper has not set “Shipping Address”.Since purchase processing can not be completed as is, cancel this trade from “Cancel Offer” on the right side of the transaction screen, or contact Shopper and have them set up the “Shipping Address” for the wish list.


※During the status of “Wait for Buyer” or “Buyer Purchasing”, Shopper can change “Shipping Address” for the wish list.

(Item information “Item, Quantity, Color, Size, Price, etc.” can not be changed.)

※In case of cancellation, please inform Shopper that the shipping address is not registered.


Q. Can I cancel after I made a purchase and added an Order ID on Avacus?

Canceling the offer from Buyer side after completing purchase will cause trouble. Please refrain from canceling as much as possible.

If there are unavoidable circumstances such as “canceled by Amazon”, please let Shopper know and cancel from “Cancel Offer” in the right side of the transaction screen.


※Even if you cancel Amazon’s order after completing purchase, the trade received by Avacus will not be canceled automatically. In case of cancelation, please be sure to cancel the Avacus offer by Buyer, yourself.



Q. Is it necessary to add a Tracking ID?

Please add a Tracking ID (Tracking number) for a smooth transaction.

From an email from Amazon or order history, find the tracking number and add it in the “Tracking ID” and select shipping company from “Add Information” on the right side of transaction screen on Avacus.

Shopper can contact the shipping company based on this information.


※Many requests have been received from Shoppers that they want Buyers to add the expected arrival date and Tracking ID. In order to smoothly complete the delivery of the currency, please inform Shopper by adding the expected arrival date and Tracking ID.


Q. What should I do if the Shopper hasn’t confirmed that the item has been received?

If there is no confirmation of arrival from Shopper and they can not be contacted, please inform Avacus support by clicking on the “Request for Arbitration” button on the right side of the screen.

After transitioning to “ARBITRATION MODE”, Avacus support will contact Shopper, and if there is no response, then the support side will force the payment process. With this system, Buyer can trade with confidence.


※After transitioning to “ARBITRATION MODE”, if the Shopper does not respond to contacts from Avacus support over a long period of time (usually one week), it may be necessary to complete the trade with forced payment or cancellation of the offer.




Transaction in general

Q. Is there any transaction fee?

The transaction fee for each trade is 10% of the discount amount that Shopper gets.For example, if Shopper purchased a 10,000 yen item with a 10% discount of 9,000 yen, Shopper pays 10% (100 yen) of the discount amount of 1,000 yen.Since the transfer of the cryptocurrency from Shopper to Buyer is done in off-chain, there will be no additional transaction fee.


※Please refer to [1-8] for details.


Q. What is the “in Escrow” status on the wallet screen?

If there is an ongoing trade, the currency scheduled to be delivered at the completion of the trade is restricted from the deposit.When Shopper clicks “Confirm Received” and trade is completed, the restricted funds are automatically transferred to Buyer’s wallet.

※If the offer is canceled, the restriction is released and funds will return to Shopper’s wallet.

※A slight time lag will occur until the offer is canceled and the restriction is released.



Q. When I make an offer, in which stage will the funds be restricted?

When Buyer clicks “Receive Offer”, the funds will be restricted.

※If Shopper’s deposit is insufficient at this time, Buyer will see an error message, and the offer will be withdrawn once and will change to “Complete Payment”(Waiting for Deposit) status.



Q. When does the currency rate get decided for trading?

The rate will be decided when Buyer clicks “Accept Offer”.



Q.What do I do if I receive the “404” error?

You may have been logged out due to time lapse, etc. If you do not resolve it even after logging in again, please try deleting your browser’s cache.

If it still does not resolve, there is a possibility that the server is crowded, please try again after a while.


Q. I chose a wrong rating. Can I change it?

Please note that it is not possible to change the rating afterwards.


※If you choose “Negative” rating, you will not be able to trade with that person in the future. (which will make the offer between both sides invisible.)Please be extra careful if you are thinking to select a “Negative” rating.



Q. What is the trading score?

Buyer and Shopper respectively add “Rating” with each other at the end of the trade.

Depending on the rating received from the other party, the trading scores are added as follows.

Positive [+1] Neutral [± 0] Negative [-1]


※If the rating was “Negative”, the offer between both sides will be invisible in the future and you will not be able to trade with that person.

※Once selected, the rating can not be changed. Please consider carefully when selecting “Negative” rating.




Q. What is the user level?

The user level goes up based on “Trading Score” and “Vested Balance”As the user level goes up, there are benefits; such as the maximum discount rates that can be set go up.

Let's enjoy the Shopper / Buyer experience on Avacus and aim for the strongest rank 8!


※About the Vested Balance

※About Level Up Link




Other

Q. What is the proper pronunciation for “Avacus and “VACUS”?

Avacus “a-va-KHUS”

VACUS “VA-khus”



Q. When did the Avacus service start?

Avacus service was started on December 26th, 2017




Q. Why can I shop with a discount using Avacus?

The discount portion of the cost from the offer Shopper created will be beared by the Buyer who accepts the offer.

For the reasons why Buyer would want to take an offer at Avacus, even when paying for the discount,

 please refer to [1-5 Buyer’s benefit]




Q. What type of information is necessary for registration?

Avacus only needs three things, “email address”, “Username” and “Password” and registration can be completed same day.




Q. Can I change my email address and/or username?

Sorry for the inconvenience, but from the viewpoint of trouble prevention, “email address” and “username” can not be changed. Only password can be changed.



Q. I haven’t received the authentication email from the registration. What do I do?

If the authentication email does not arrive even after several hours, please check the following settings, etc. on the receiving side (your email).

①Block or Allow setting is active

②Sorted into a spam folder

③Inbox capacity is full




Q. Why is my withdrawal/deposit taking so long?

You can check transaction ID, number of confirmations, etc. from the “Confirming” tab on the wallet screen.

※Due to the nature of the blockchain, the time required for transfers changes greatly depending on network congestion situations and transaction fees (like transfer fees). If it’s taking too long to reflect (over 24 hours) please contact the Avacus support with the deposit/withdrawal address and transaction ID.




Q. Where can I get Bitcoin?

Traditionally it was common to purchase Bitcoin at the exchanges or obtain from someone who has Bitcoin.

Normally, it takes several weeks for submission of identity confirmation documents to start trading at exchanges,

 but in Avacus, registration is completed on the same day with just an email address.

 Anyone can get Bitcoin very easy through shopping on Amazon.




Q. Does Avacus have a Mobile App?

Beta version is available for both iOS and Android.In order for everyone to use it more comfortably, Avacus is working hard for the release.

*Currently beta version of Avacus Mobile App is only available in Japan.



Q. I lost my smartphone and can not complete the 2-step verification. What should I do?

Please contact Avacus support.

※Please be sure to back up “Google Authenticator” and/or “Authy” prior to changing phone models.


■How to Back up

・Scan the QR code with multiple smartphones or tablets.

・Print or screenshot and save the QR code.


Please refer to [2-2 2-step verification] as well.


Q. What is the vested balance?

Vested balance is proof that you had the VACUS balance for a certain period of time.Based on “VACUS balance”, it will gradually be added according to “elapsed time since possession”

Vested balance will slowly increase over the course of 2 weeks, up to the number of VACUS linked with your account on Avacus.

Regardless of the amount of VACUS you hold, it will take about 2 weeks to get all your balance to be fully vested.

Vested balance is used rather than actual VACUS balance held for calculation of dividends, requirement for voting rights, user level conditions.


This system is designed to encourage long-term holding of VACUS.※Your vested balance will increase by [(Current VACUS balance - vested balance) *0.1] each 144 blocks (about 24 hours) from the moment of obtaining VACUS.


Q. Does Avacus have a community?

Although it is unofficial, it seems that holders are actively creating an Avacus community on Twitter & Discord.

The VACUS holder unites to excite the ecosystem called Avacus and is doing various initiatives voluntarily.

When you are having trouble, please keep good manners and let’s help each other.


Q. How can I delete my account on Avacus?

There is no option to delete your account on the Avacus website. Please contact Avacus support if you wish to delete your account on Avacus.




About VACUS

Q. What is VACUS?

VACUS is a Counterparty Token issued by Avacus.

By holding VACUS, you can receive benefits and dividends within Avacus.

It is designed to maximize holder’s profit by increasing the number of Avacus users and trade volumes.

Avacus service management and development members are also VACUS holders, and we are planning a project to improve the value of VACUS from the holder’s point of view.

Let’s enjoy the growth of Avacus together!

About VACUS, please refer to [here]